the unified inbox
triage across platforms without tab-switching.
the inbox merges engagements, content drafts, and AI decisions into a single prioritized feed. filter by type, platform, or urgency. respond, approve, reject, or let the agent handle it.
unified inbox
every comment, mention, DM, draft, and AI decision in one queue. triage everything from one screen — no switching between twitter, linkedin, and instagram tabs.
engagement rules
define auto-response policies by keyword, sentiment, or platform. the agent evaluates rules in real time and responds automatically — or leaves items for a human.
AI-powered replies
the agent generates contextual replies matching your brand voice. review before sending, or let auto-respond rules handle routine interactions.
decision queue
when a supervised agent wants to take an action, it files a decision. approve or reject from the inbox — the same queue that shows drafts and engagements.
smart prioritization
high-value interactions bubble to the top. the agent scores engagements by potential impact — a mention from an influencer ranks higher than a generic like.
cross-platform threading
see the full conversation thread across platforms. respond to a twitter mention and a linkedin comment about the same topic from the same view.
inbox in action
engagements, drafts, and decisions — one feed.
engagement items from every connected platform, content drafts with approve/reject actions, and AI decision proposals that need human review. filter by type, platform, or urgency.
faq
questions about the inbox
what shows up in the inbox?
three things: engagements (inbound comments, mentions, DMs from connected platforms), content drafts pending your approval, and AI decisions — actions the supervised agent wants to take but needs your OK for.
how do engagement rules work?
you define rules scoped by keyword, sentiment, platform, or sender type. when an engagement matches a rule, the agent auto-responds using the reply template you defined — or auto-ignores it. unmatched engagements stay in the queue for manual triage.
can the agent respond to DMs automatically?
yes, if you set up engagement rules that cover DMs. the agent generates a reply in your brand voice and sends it. you can require approval for DM replies specifically while letting comment replies auto-send.